The challenge

Support teams were overwhelmed by repetitive queries regarding billing, API documentation, and account configuration.

The approach

Automated Help Center Scraping: Periodically indexes customer documentation into vector embeddings. Human-in-the-Loop Escalation: Automatically hands off unresolved or high-frustration conversations to human agents via Zendesk API. Multi-Tenant Data Isolation: Strictly segregates company knowledge vectors at the database row level.

What we did

• //001Automated Help Center Scraping
• //002Human-in-the-Loop Escalation
• //003Multi-Tenant Data Isolation